We strive to make every customer have the biggest satisfaction of shopping experience with us. 

We guarantee that all our jewelry sold on site are handcrafted by our experienced artisans with passion and heart.

We guarantee that all our diamonds are natural.

We guarantee every item is crafted using materials with exceptional quality and inspected before shipment.

We guarantee all jewelry purchased from us are free from handmade production defects. Handmade production defects can include clasp breakage, missing pave stone(under 0.05 carat), loose prongs and loose diamonds.

If you discover your item has one of these above defects, let us know. We will help you return it to us for inspection. We will repair your jewelry with our production defects free of charge.

In addition to this, we will also maintain your jewelry piece for a lifetime. Free services covered under Lifetime Warranty are:

• Cleaning
• Re-polishing
• Gemstone and/or diamond tightening
• Pave diamonds (under 0.05 ct) replacement
• Prong tightening
• Re-Rhodium Plating

We stand behind our designers and artisans, any repair or resizing work done by any jeweler other than VICTOR will void lifetime warranty from us.